I am not an online shoppers , but when my son insisted that he wants this pole star pendent chain only , I couldn't say no , to my fear the chain broke on delivery, I was very disheartened to see my fear coming true of online shopping n the genuineness, my son insisted on sending an email , I personally thought it won't work , but to my surprise the MISO TEAM at once responded and got the chain replaced after confirming the chain defect, Thank you for restoring a customer faith ..